Curbside Pickup

Starting Monday, May 4th, 2020, the Musser Public Library & HNI Community Center will begin curbside pickup. Our curbside pickup service will allow for pickup of items at the library by appointment only. The curbside pickup location will be on the 2nd St. side of the library, in front of the North Entrance. There will be a table near the North Entrance on which your bagged items will be set. Your bag will have a piece of paper with your last name on it.

Patrons are asked to drive up in front of the library on 2nd St. pointed East (towards the Mississippi River Bridge). Once you have picked up your materials please continue driving East and turn Right into the Library parking lot until you reach the alley. Turn Right at the alley and exit on to Walnut St. (Please see the map below)

Once you have been notified that your hold/s are available, please call the library at 563-263-3065 ext. #1 to schedule a pickup time. You will be asked to provide the make and model of your vehicle.

Materials already held, or that have been placed on hold during this closure will be available for pick up. Please call to make an appointment. You may request up to 20 items for pickup.

Book donations will not be accepted at this time.

The library encourages patrons to wear masks during curbside pickup.

Hours for scheduling and placing holds:

Monday through Friday

9 am to 5:30 pm

*Call-in hours will begin Friday, May 1st 2020. Call 563-263-3065 ext. #1

Hours for scheduled Curbside Pickup appointments:

-Monday through Friday 10 am to 5:30 pm

-Saturday 10 am to 2 pm

-Sunday 1 pm to 3 pm

*Curbside pickup hours will begin Monday, May 4th, 2020.

Curbside Pickup FAQ

How do I place holds?
Request materials by using the online catalog, or by calling 563-263-3065 ext. #1 between 9 am to 4 pm, Monday through Friday. These call-in hours will start Friday, May 1st, 2020.
What if I don't have a library card?
Call the library at 563-263-3065 ext. 1 and staff will sign you up for a new card
Can you look for specific items or provide reading suggestions?
Yes! Give us a call at 563-263-3065 ext. 2 for specific holds or reading suggestions.
How will I know my hold items are ready for pickup?
You will receive an email, phone or text notification, based on the preference selected in your account. At that time you will call to schedule a pickup appointment. We are not sending mail notifications. Please update your account online with a current email address, as this is the preferred method of hold notification at this time.

To support social distancing efforts, we are offering curbside pickup only and are operating with limited staff. Staff will fill your holds placed online as quickly as possible; however, some materials requested may not be available, and wait times may be longer than usual. Thank you for your patience.

How many items can I check out?
You can check out up to 20 items at this time per library card.
Can I schedule simultaneous pick-ups for multiple accounts that all live in the same household?
Yes, you can check out 20 items per library card.
Do I need a library card?
Yes, patrons must hold a valid library card to use curbside pickup. A total of 20 items may be checked out per card during curbside pickup. If you have questions regarding the status of your card, call the library at 563-263-3065 ext. #1.
What if I have mobility issues and cannot leave my vehicle?
If you have mobility issues, we can provide accommodation such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
What if I don’t drive or will be walking to the library?
A walk-up area will be designated near the North entrance of the library. Please mention this when you schedule your pick up.
What materials are available for pickup?
All physical materials currently on the shelf are available, including books, audiobooks, video games, DVDs, etc. Kits & Backpacks are not available for checkout at this time. No other RiverShare Libraries items are available at this time, unless you have a previously placed hold that has been on the Holds Shelf since the library closure. There is no inter-library delivery service available at this time.
What if I have replacement fees, overdue items, or I’m over the checkout limit?
Library staff can override fee restrictions and checkout limits.
How do I return materials?
Items can be returned in the drive-up alley bookdrop. All materials will be individually cleaned before being returned to the shelf.
What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model provides maximum social distancing for the safety of our patrons and our staff. Staff will use cloth face coverings in accordance with City of Muscatine workplace safety policy and CDC guidelines.

Patrons and staff should not approach one another and should respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pickup service. Please remain in your vehicle until the previous patron has departed.

Are the books sanitized?
The CDC says that the virus can live on cardboard and paper for 24 hours. It can live on plastic for 2-3 days. When our staff retrieve these items for checkin they follow best practices for sanitation. If you are concerned, you may choose to let your materials sit for up to three days before accessing them.

Map

Curbside Pickup